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datukjp Privacy Policy: What We Collect and Why

At datukjp, your personal data is handled with clear purpose — we collect only what is needed to run your account, process deposits through DANA, OVO, GoPay and…

Account Data ProtectedDANA & QRIS EncryptedCookie Controls AvailableData Retention Explained

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What Personal Data We Collect at datukjp

datukjp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the information you provide during phone verification — your mobile number, preferred wallet type and account credentials. Transaction records tied to DANA, OVO, GoPay, QRIS, virtual account or bank transfer are stored to process withdrawals and confirm payment receipts.

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We also log device type, browser session and IP address to detect unauthorised access attempts. We do not sell your data to third parties. Where our services are accessed, eligibility depends on local law, and we apply the data-handling standards required by the jurisdiction where you
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are located. Retention periods vary by data type — account credentials are held for as long as your account is active, while transaction logs are kept for the period required under applicable financial regulations in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request access to your personal data, ask us to correct inaccurate information, or raise a concern about how we handle your account data, our support team is available…

Live Chat Available 24 hours a day, seven days a week. Use the chat icon in your account dashboard to submit a data access or correction request directly to our team.

Email Support Send your privacy query to our support address from your registered email. Include your account username so we can locate your data record quickly.

Privacy Request Form For formal data deletion or portability requests, use the Privacy Request Form in your account settings. We confirm receipt within one business day.

DATA HANDLING PRACTICES

How We Keep Your Account Data Secure

Our security and data practices are built around the specific flows your account uses — from phone verification through to wallet withdrawals.

Phone Verification

Your mobile number is verified before account access is granted. This step confirms identity and prevents unauthorised account creation without storing call records.

Session Cookies

We use session cookies to keep you logged in and to remember your preferred lobby view. You can clear or block these via your browser settings at any time.

Withdrawal Verification

When you withdraw to BCA, BRI, Mandiri or BNI, we cross-check the account name against your registered profile before releasing funds — this protects against misdirected payments.

Data Retention Rules

Active account data is held while your account remains open. If you close your account, we anonymise transaction records within 30 days unless financial regulations require longer retention.

Access Controls

Account data is access-controlled by role. Our payment team sees transaction references; only a named privacy officer can retrieve full account profiles for a data access request.

Policy Updates

When this Privacy Policy changes in a way that affects your rights, we notify you via the email address on your account before the change takes effect — not after.

Common Questions About datukjp Privacy Policy

These are the questions we hear most often about how datukjp handles personal data, cookies, account security and your rights as someone who holds an account with us.

We collect your mobile number, device type and the wallet or bank account you use — DANA, OVO, GoPay, QRIS or a bank transfer rail such as BCA or BRI. We do not collect more than what is needed to run your account.

We share transaction references with our payment gateway providers to process DANA, OVO, GoPay and QRIS deposits. We do not sell personal data. Data is shared only where completing your transaction or complying with local law requires it.

Submit a request through the Privacy Request Form in your account settings, or email us from your registered address. We respond within 72 hours and deliver a data summary to your registered email.

Yes. Submit a deletion request via the Privacy Request Form. We anonymise your account data within 30 days of account closure, unless Indonesian financial regulations require us to retain transaction records for a set period.

We use session cookies for login continuity and preference storage. You can block or delete cookies in your browser settings. Blocking session cookies will require you to log in again each visit.

We email you at your registered address before any change that affects your rights takes effect. You do not need to check the policy page manually — we notify you first.

Our privacy officer handles all formal data requests. Reach them through live chat in your account dashboard, by email from your registered address, or through the Privacy Request Form — all available 24 hours a day.

datukjp Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

How We Keep Your Account Data Secure

Phone Verification

Session Cookies

Withdrawal Verification

Data Retention Rules

Access Controls

Policy Updates

Common Questions About datukjp Privacy Policy

01 What personal data does datukjp collect when I open an account?

02 Does datukjp share my data with third parties?

03 How do I request a copy of the data datukjp holds on me?

04 Can I ask datukjp to delete my account data?

05 How does datukjp handle cookies and what choices do I have?

06 What happens to my data if datukjp updates its Privacy Policy?

07 Who is the privacy contact at datukjp and how do I reach them?

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